Business

Know Your Demographics

Direct Mail Demographics

Understanding your customer base is critically important for any kind of marketing campaign. At first glance, this sentiment may seem tone-deaf and maybe a little condescending for industry professionals. But due to a recent study, less than 50% of the marketers surveyed claimed they confidently understood their customer base. Further, only a mere 40% felt capable of understanding their customers’ interests and needs. These statistics should alarm any marketing professional. In response, this blog post proposes a strategy to [...]

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Oce VarioPrint i300 inkjet

United Mail Introduces the Océ VarioPrint i300

United Mail is pleased to announce that we have acquired an Océ VarioPrint i300 inkjet press through Canon Solutions America, Inc. Our new press dramatically improves our data and variability in our printing projects, meaning we can satisfy our clients’ needs that much more effectively and quickly. Further, the machine has drastically increased our company productivity and project versatility. Since its launch in the later stages of 2017, the press has already printed over 25 million sheets. On the arrival [...]

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customer survey results 2018

Customer Service Survey Results, 2018

United Mail has a firm commitment to the highest quality customer service. In order to reach that desired customer service threshold, we actively seek out ways we can hold ourselves accountable. Recently, we distributed a 5-question survey to help us understand our own quality assurance performance better. This blog post summarizes the nature of the survey and analyzes its results. The Customer Survey We shared our survey primarily between the two areas where our branches are located: Kentucky and Ohio. In [...]

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case study overview 2

Case Study Overview – Part Two

In our second edition of the series, (checkout part one) we once again look back at individual instances where we’ve met our clients’ needs. Per our recent ISO 9001:2015 renewal, United Mail strives to deliver the highest quality customer assurance. With this blog post, we look to clarify how we have historically applied that certification real-world experiences. PURL and Variable Data Printing Recently, United Mail worked directly with an Internet Service Provider (ISP) to extend its reach across 67,000 businesses in [...]

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ISO 9001:2015 Certification

ISO 9001:2015 Certification

Recently, United Mail renewed its commitment to quality assurance by achieving an ISO 9001:2015 Certification. As a company that consists of over 250 employees, it’s important for everyone to stay on the same page regarding company priorities. With this certification, these priorities reflect an unyielding devotion to quality. Accountability In order for our company to receive this ISO 9001:2015 Certification, United Mail needed to instill in its company culture a level of accountability. Everyone makes mistakes. Learning from one’s own [...]

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HITRUST CSF Certification

United Mail receives HITRUST CSF Certification

With the constantly changing technological climate, United Mail has prioritized data security. We have made a collective effort toward protecting our clients’ information and reorienting our company culture to consider first and foremost how we can adapt to industry security needs. Our combined effort has resulted in our HITRUST CSF Certification, which effectively proves that we are diligently committed to satisfying necessary regulations and securing private information. This certification further validates that United Mail can successfully manage risk. What this [...]

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Marketing to New Movers with Direct Mail

Marketing to New Movers with Direct Mail

In 2016, 11.6% of the U.S. population moved somewhere. They may have stayed in their same neighborhood, in their same city, in their same county, or in their same state. They just as easily may have left altogether. When people move out of an area, businesses must adapt by replacing those customers and building a new customer base. For most places with significant job growth, the people moving out are rapidly substituted by those moving in. At United Mail, [...]

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case study overview 1

Case Study Overview – Part One

United Mail has a firm commitment to accommodating, quality customer service. Moreover, our goal is to adapt appropriately to our client’s needs, regardless of the project. This post will highlight some instances where we have successfully grown businesses across many industries through our unique services. Case Study: Non-Profit (Direct Mail, List Management, QR Codes) A few years ago, we worked closely with a non-profit healthcare system in Kentucky with medical service centers in many rural counties. At the same time that [...]

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Billing and Document Management Services

Billing and Document Management Services

At United Mail, we understand the headache and stress surrounding the successful management of important documents, like invoices, billing statements, and customer documents. We understand those concerns so well that we relish the opportunity to put your mind at ease. With United Mail’s unique billing and document management services, we will reliably monitor and store your most important data. Electronic Billing E-billing through United Mail affords you the opportunity to manage your transactions securely and precisely. With our modern IT resources, [...]

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Doculivery Service Overview

eDocs Blends Print and Electronic Communications

Here at United Mail, we have been providing communication solutions for decades. Initially, these solutions entailed printing and mailing physical mail pieces. While that service is still the backbone of what we do, we find that – increasingly – our customers require a seamless integration of print and digital communications. Our eDocs service allows us to meet that need. eDocs is a secure web-based portal that allows you to archive and present documents to your customers digitally. This robust tool [...]

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